Customer Care Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Cultivate enduring relationships, proactively address concerns, and guide customers throughout their experience with the product.

• Supervise, mentor, and ensure client satisfaction with the solutions and processes provided.

• Establish and maintain robust customer relationships as the main point of contact and trusted advisor.

• Collaborate with cross-functional teams to guarantee smooth onboarding, product adoption, and ongoing customer success.

• Track customer status, identify potential risks, and present new product features and functionalities.

• Actively seek opportunities for growth and expansion within current customer accounts.

⛳️ Requirements

• A minimum of 3 years of professional experience leading customer-facing teams.

• At least 2 years of professional experience in the Hospitality industry.

• Background in developing or supporting differentiated service tiers or unique customer segments.

• Proficient in utilizing customer CRM and engagement tools.

• Strong project management capabilities.

• Ability to influence, persuade, negotiate, and build positive relations with customers.

• A passion for customer success and a dedication to providing an exceptional customer experience.

• Willingness to adopt a “hands-on” approach.

• Capability to work both independently and collaboratively in a fast-paced, dynamic setting.

• Excellent verbal and written communication skills in English.

• Availability to work shifts, including weekends.

🏝️ Benefits

• Opportunity for remote work in Colombia.