Customer Care Agent

This is a fully remote position, open to applicants in Chile, +2 more countries.

📋 Description

• Deliver real-time assistance to customers through email and telephone.

• Address and resolve customer inquiries promptly, courteously, and professionally.

• Keep precise records of customer interactions and follow-up actions.

• Appropriately escalate complex issues while keeping customers informed.

• Achieve key performance indicators related to response time, resolution, and customer satisfaction.

• Proactively seek to enhance internal processes and customer experiences.

• Remain informed about product updates, policies, and procedures.

• Act as the primary point of contact for customers, providing quick, helpful, and compassionate support.

⛳️ Requirements

• Over 2 years of experience in a customer service position (preferably in chat or phone support).

• Strong verbal and written communication abilities.

• Capability to stay organized and meet deadlines in a fast-paced, often unclear environment.

• Comfortable managing multiple conversations or tasks at once.

• Excellent problem-solving abilities and meticulous attention to detail.

• Self-motivated individual with a strong sense of accountability and follow-through.

• Familiarity with HubSpot, Intercom, or other help desk software (preferred qualification).

• Experience in a startup or high-growth setting (preferred qualification).

🏝️ Benefits

• Opportunity to join a dynamic and innovative company leading the industry.

• Collaborative and supportive team culture with avenues for growth and development.

• Competitive compensation package with exceptional potential for advancement.