Customer Advisor – Sales

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver first-level inbound support to current customers.

• Aid customers in resolving technical problems related to TV, telephone, and internet services.

• Recognize customer needs and identify sales opportunities.

• Offer needs-based product recommendations and enhance contracts in every customer interaction.

• Effectively present appropriate Vodafone products with a strong emphasis on sales.

• Commit to a 40-hour work week across 5 days within a shift-based schedule.

• During the 5-week training phase, work Monday to Friday on a consistent early shift.

⛳️ Requirements

• Proficient in German with excellent verbal communication abilities.

• Comfortable with computer usage.

• Capable of managing basic technical issues.

• Possess a service-oriented approach along with sales capabilities.

• Strong interpersonal skills, persuasive communication, and empathy in sales interactions.

• Minimum of 1 year of experience in a call center, preferably in technical services within the telecommunications sector, or at least 1 year of sales experience.

• Dependable and self-driven when working remotely.

• Must reside in Germany.

• Willingness to consistently cover designated working hours.

• Flexibility to work shifts from Monday to Sunday between 7:00 a.m. and 11:00 p.m., including every other weekend.

🏝️ Benefits

• Uncapped commissions with total earnings reaching up to €28 per hour through performance incentives.

• Permanent employment contract.

• 100% remote position – no daily travel to an office.

• Premium equipment package provided for your home workspace.

• Health management programs and discounts on gym memberships.

• Opportunities for training and career growth.

• Five weeks of comprehensive, paid training.

• Time off during the week in exchange for working every other weekend.