Customer Advisor / Call Center Agent – Energy Provider

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the initial contact for inquiries related to energy supply, invoices, or payment plans.

• Your role involves providing expert assistance to customers utilizing the customer portal, addressing login difficulties and password resets.

• You will offer guidance to customers on contemporary energy solutions such as wallboxes, photovoltaic systems, and e-mobility, helping them navigate our website.

• Utilizing SAP and our proprietary software, you will accurately manage customer inquiries.

• Daily, you will handle calls, assisting customers in resolving their energy-related questions and concerns effectively.

⛳️ Requirements

• A minimum of one year of experience in a call center role within a utility company (EVU) related to energy sector projects is essential.

• You should be available to commence full-time employment with us starting November 20.

• Flexibility to work during service hours, Monday to Friday, from 7:30 a.m. to 6:00 p.m. is required.

• Proficiency in written and spoken German, along with a strong communication ability, is necessary.

• A friendly and empathetic demeanor when engaging with customers over the phone is a must.

🏝️ Benefits

• A permanent employment contract ensuring long-term job security.

• An additional performance bonus of €1.50 per hour upon achieving project targets.

• Full flexibility to work from home.

• Customized training tailored to your current knowledge and experience.

• Consistent service hours from Monday to Friday, between 8:00 a.m. and 6:30 p.m.

• A small, friendly team where you will receive a warm welcome from day one.