Customer Advisor, Call Center Agent – Energy Provider

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for inquiries regarding energy supply, billing, or monthly prepayments.

• Offer proficient assistance with the customer portal, addressing login challenges and facilitating password resets.

• Guide customers on contemporary energy solutions, including wallboxes, photovoltaic systems, and e-mobility, while assisting them in navigating the website.

• Utilize SAP and internal systems to accurately manage customer inquiries.

• Manage daily phone communications and resolve requests pertaining to energy supply.

⛳️ Requirements

• A minimum of one year of experience in a call center related to an energy-provider project is essential.

• You should be ready to begin full-time employment on November 16.

• Ability to work flexible hours within service times (Monday to Friday, 8:00 a.m. to 8:00 p.m.).

• Exceptional proficiency in the German language, both written and spoken, alongside a confident communication style.

• A warm and empathetic telephone demeanor.

🏝️ Benefits

• A permanent employment contract ensuring long-term job security.

• A performance-related bonus of €1.50 per hour upon meeting project targets.

• Complete flexibility to work from home.

• Customized onboarding process tailored to your previous knowledge and experience.

• Reliable service hours from Monday to Friday between 8:00 a.m. and 6:30 p.m.

• A small, close-knit team that will warmly welcome you from day one.