Customer Administration Hub Adviser

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Offer exceptional administrative assistance for the Customer Administration Hub.

• Ensure the accuracy of contract documentation, financial systems, and related information.

• Manage contract claims in line with contractual stipulations and company protocols.

• Provide customer service to both internal and external stakeholders.

• Assist operational teams and communicate with stakeholders to guarantee submission quality and data precision.

• Detect and address any discrepancies and inquiries within agreed timelines.

• Oversee adherence to contractual obligations, SLAs, and KPIs.

• Manage sensitive and confidential personal data in compliance with GDPR and data protection regulations.

• Recognize opportunities for process enhancements and efficiency gains.

• Work under the guidance of the Customer Administration Hub Team Leader.

• Advocate for safeguarding, Prevent, and modern British values.

• Engage in professional growth and mandatory training sessions.

• Perform additional responsibilities as required for the role.

⛳️ Requirements

• Experience in administration, customer service, finance, or a comparable support position.

• Highly organized, customer-oriented, and confident in handling data and systems.

• Excellent organizational, interpersonal, and communication abilities.

• Proficient in using Microsoft Teams and effective telephone communication.

• Fully proficient in IT.

• Familiarity with Office 365 applications and modern digital tools, especially Excel.

• Capability to manage and respond to internal and external email inquiries.

• Skilled in investigating queries and updating internal systems accurately and efficiently.

• Willingness to work flexibly, including travel and overnight stays as necessary.

• Strong commitment to GDPR, confidentiality, safeguarding, equality, diversity and inclusion, quality, health and safety, and IT policies.

• May need to undergo a Disclosure and Barring Service (DBS/DS) check.

🏝️ Benefits

• 25 days of annual leave plus Bank Holidays and a Birthday Day off (with the option to purchase additional days).

• 2 Volunteer Days.

• Pension plan with 5% contribution from both Employee and Employer.

• Healthcare Cash Plan, including life assurance equivalent to 3 times salary.

• Annual salary review.

• Refer A Friend Program.

• Complimentary access to BenefitHub – an online portal offering a variety of retail discounts, a cycle-to-work scheme, and additional voluntary benefits.

• Employee-owned organization.

• Opportunities for personal development and essential training.