Customer Accountant I

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Support daily implementation activities, which encompass meetings, vendor interactions, and reporting.

• Diagnose and resolve issues that arise during the implementation process.

• Foster positive relationships with vendors by providing outstanding customer service.

• Supervise quality assurance for team assignments, including managing chargeback and return check processes.

• Collaborate with collection vendors to address errors or issues that have been identified.

• Tackle service-related issues and work with various departments to overcome operational challenges.

• Recognize situations that affect customers and implement prompt customer service solutions.

• Reconcile vendor accounts and statements to ensure accurate billing practices.

• Carry out daily and monthly reconciliations for nationwide collection programs.

• Handle daily collection escalations from collection partners.

• Align reports and address daily discrepancies related to collections and, on occasion, chargebacks.

• Act as a Subject Matter Expert in support of the Client Banking Manager.

• Comply with SOX controls, company policies, and procedures.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in accounting or accounts payable.

• At least 3 years of experience in implementation and collections.

• A Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.

• Proficient in software applications, especially MS Word and Excel; advanced Excel skills are advantageous.

• Strong sense of urgency and personal initiative in customer service and problem-solving.

• Exceptional attention to detail when composing, typing, and proofreading materials.

• Capability to set priorities and meet deadlines effectively.

• Professionalism, commitment to follow-through, and high ethical standards.

• Ability to maintain strict confidentiality regarding company, employee, and customer information.

• Capacity to work efficiently within a team environment and collaborate across various business areas.

• Strong time management abilities.

• Knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle.

• Capability to provide clients with pertinent information and data.

• Ability to remain composed in challenging situations and escalate issues to management when required.

🏝️ Benefits

• Comprehensive health benefits.

• Competitive compensation package.

• Opportunities for professional development and growth.

• Flexible work environment.