CSS Support Engineer, L2

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Act as a technical intermediary and provide initial support to data engineers utilizing the Palantir Foundry platform.

• Acquire a comprehensive understanding of Foundry applications to effectively address user queries.

• Partner with product engineers to identify, troubleshoot, and resolve issues reported by users.

• Drive support projects aimed at enhancing scalability and efficiency.

• Enhance and broaden essential documentation.

• Transform identified trends into actionable feature requests in collaboration with product engineers.

• Contribute to the ongoing evolution and stability of the platform.

⛳️ Requirements

• Must be a U.S. citizen or lawful permanent resident.

• Educational background in Computer Science, Engineering, Information Systems, or a related technical discipline.

• Strong proficiency in Python and PySpark.

• Additional expertise in SQL, Java, and TypeScript/JavaScript is highly regarded.

• Knowledge of APIs, RESTful services, code branching, and testing methodologies.

• Outstanding English writing and communication abilities.

• Experience with analytical software platforms and the utilization of large-scale data.

• Familiarity with advanced data analysis and engineering methodologies.

• Previous customer support experience, particularly with complex software platforms, is preferred.

• Capability to work independently with minimal supervision.

• Excellent organizational and task management skills.

• Dedication to continuous learning and adapting to changing workflows.

🏝️ Benefits

• Competitive compensation package.

• M9 Benefits (details linked in the posting).

• Equal opportunity employer with support for veterans, transitioning service members, military spouses, and dependents.