Cruise Sales Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve direct guests and travel partners for the North America region.

• Facilitate access to all client service areas within Azamara Cruises through a comprehensive one-stop platform.

• Manage inbound and outbound communications via calls, emails, faxes, and mail.

• Respond to general inquiries and specific questions regarding product offerings and policies.

• Evaluate and respond to sales calls and inquiries.

• Utilize customer interactions to identify and create sales opportunities.

• Assist Sales Managers in achieving or surpassing corporate growth objectives.

• Handle existing bookings, including changes to reservations and processing payments.

• Help travel partners in arranging guest preferences.

• Research and provide information to cater to special needs.

• Oversee redeployed bookings based on options available to travel partners and guests.

• Accurately process cancellations and appropriately set up refunds.

• Gather guest preferences for Future Cruise Credits and calculate the respective FCC amounts.

• Address inquiries related to redeployments and available promotions.

• Engage in special projects and employee committees as assigned.

• Carry out additional duties as designated by management.

⛳️ Requirements

• A minimum of 2 years of sales experience required.

• 1–2 years of customer service experience.

• Bilingual proficiency is preferred.

• Experience in a call center within the travel industry is preferred.

• Ability to utilize advanced business and sales knowledge for decision-making.

• Capability to write reports, memos, and business correspondence.

• Proficient in effectively presenting information in both one-on-one and small group settings.

• Ability to work, interact, and communicate with both external and internal customers at all levels.

• Skilled in building and maintaining successful business relationships.

• Proficient in negotiation skills.

• Familiarity with Seaware and Ring Central is preferred.

• Strong communication and listening abilities.

• Capability to work remotely with self-discipline and time management skills.

• Proficient in communication and collaboration tools.

• Willingness to work scheduled closing hours, weekends, and holidays as needed.

🏝️ Benefits

• Full-time employment.

• Remote work environment.

• Flexible work environment.

• Support for work-life balance.

• Dedicated home office setup that promotes productivity.

• Equal employment and promotion opportunities free from discrimination or harassment.