CRM and Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Input, update, and manage operational records in ExtraView.

• Oversee incomplete, overdue, or inconsistent records and liaise with relevant teams.

• Conduct regular data-quality assessments and uphold naming, status, and record standards.

• Generate periodic ExtraView reports and exception lists for management.

• Assist with approved workflow and administrative changes while escalating system issues.

• Maintain customer, prospect, company, and activity data in HubSpot.

• Detect duplicate, incomplete, and inaccurate records and execute authorized data-cleaning tasks.

• Facilitate user administration, lists, properties, workflows, reporting, and dashboards within designated permissions.

• Support the Sales and Operations teams with authorized CRM administration.

• Compile weekly and monthly recurring reports from approved systems.

• Manage standard dashboards and data extracts for management evaluations.

• Create exception reports for overdue actions, missing details, and compliance follow-ups.

• Aid management in data preparation for performance assessments and business reporting.

• Maintain approved registers, templates, shared records, and system documentation.

• Assist in the administration of JanHub and other designated business systems where trained and authorized.

• Help with proposal/document-system administration, including the upkeep of templates.

• Document repeatable processes and maintain clear system work instructions.

• Handle company, customer, and franchisee information confidentially within approved systems.

• Adhere to JAN-PRO privacy, security, access control, and data retention policies.

• Promptly escalate any suspected data, access, or privacy concerns.

⛳️ Requirements

• Practical experience in CRM/database administration; HubSpot experience is highly preferred.

• Strong capabilities in spreadsheets, data entry, and reporting.

• Ability to quickly learn ExtraView and other internal systems.

• High attention to data quality, process consistency, and documentation.

• Proficient written English and confidence in following up with internal stakeholders remotely.

• Highly accurate and methodical in approach.

• Reliable and comfortable performing repetitive process tasks.

• Proactive in identifying missing or inconsistent data.

• Capable of working independently in a remote environment.

• Discreet and trustworthy with confidential business information.

• Minimum two years of experience in CRM, database, operations administration, or similar roles.

• Proven experience in maintaining business data and recurring reports.

• Reliable home-office setup and ability to work agreed overlapping Australian business hours.

• Experience supporting an Australian, New Zealand, UK, US, or similar English-speaking business environment is a plus.

🏝️ Benefits

• Complete work-from-home model / 100% remote work.

• Work with Australian clients during Australian hours (providing excellent experience and an early finish!).

• Work from Home Allowance.

• Health Maintenance Organization (HMO) coverage for you AND a dependent.

• 20 Days Annual Leave.

• 5 Days Sick Leave.

• Government Statutory Benefits.

• 13th Month Pay.

• Computer Equipment provided.

• Opportunities for career growth.

• Competitive salary.