CRM Administrator

This is a fully remote position, open to applicants in Vietnam, +2 more countries.

📋 Description

• Take charge of HubSpot configuration, workflows, pipelines, and reporting.

• Oversee Customer.io segments, events, and lifecycle journeys.

• Set and uphold data quality standards and perform audits.

• Develop integrations among CRM, lifecycle, product, and billing systems in collaboration with the Engineering team.

• Manage a queue of requests, documentation, and user training.

• Replace manual workflows with automated solutions.

• Connect data across distinct systems.

• Create dashboards utilized by leadership and clients.

• Collaborate closely with the Product team.

• Assist Customer Success, Sales, and Technical Product Support in enhancing their efficiency.

⛳️ Requirements

• A minimum of three years of experience administering HubSpot in a B2B SaaS environment.

• Practical experience with Customer.io or a similar lifecycle management platform.

• Experience with integrations involving connectors, webhooks, or APIs.

• Strong data hygiene skills and basic knowledge of SQL.

• Proficient in English and comfortable collaborating with teams in the US.

• Must reside in Canada, the United States, or Vietnam.

• Work hours must overlap by at least four hours with Las Vegas, NV, USA.

• HubSpot Operations Hub certification (this will enhance your application).

• Experience with billing or subscription data (this will enhance your application).

• Basic knowledge of JavaScript or Python scripting (this will enhance your application).

🏝️ Benefits

• Equity and benefits are structured according to the approved offer framework.

• Contract rate is paid in VND.