Credit Product Specialist

This is a fully remote position, open to applicants in Panama, +5 more countries.

📋 Description

• Gather authentic feedback through customer focus groups and interactions with agents and underwriters.

• Distinguish what is genuinely important from irrelevant information.

• Acquire insights on industry best practices and leverage them for competitive advantage.

• Analyze existing processes, redesign them, and create clear specifications for technology, credit, or operations teams.

• Convert research insights into actionable solutions for credit and data teams.

• Collaborate with the team to refine ideas and test them prior to launch.

• Manage pilots from start to finish: plan, establish guidelines, execute, assess, and report.

• Transform approved modifications into launched products.

⛳️ Requirements

• Expertise in process design — adept at mapping processes, redesigning them, and drafting clear specifications.

• Strong business project management skills — capable of planning and executing a change initiative from inception to completion while measuring outcomes.

• Highly inquisitive — skilled at challenging assumptions and identifying key insights amidst distractions.

• Ability to lead without formal authority — builds trust through logical reasoning and consistent follow-through.

• Capable of simplifying complex concepts for both technical and non-technical audiences.

• Proficient in both English and Spanish — required in both spoken and written forms.

• Based in Latin America and comfortable conducting fieldwork — including customer focus groups, branch visits, and market research in our target markets (Panama, Belize, Barbados).

• Demonstrated experience in mapping and redesigning a real process firsthand.

• Proven track record of driving at least one change or pilot to a successful, evaluated outcome.

• Bachelor's degree in Industrial Engineering, Operations Research, or Business Research; degrees in Systems or Administrative Engineering are also acceptable.

• Proficient with Microsoft Visio, Lucidchart, or Miro.

• Experience with Microsoft Forms or similar survey/research platforms.

• Knowledge of Power BI is an advantage.

• Preferred: Extensive experience in process analysis, product/product operations, program management, or service/customer experience design.

• Preferred: Background in consumer-facing or financial services (lending, retail, telecom, fintech).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible work environment and schedule.

• Health and wellness benefits.

• Collaborative and inclusive company culture.