Credit Controller

This is a fully remote position, open to applicants in Venezuela.

📋 Description

• Establish the credit control function from the ground up by creating workflows, follow-up schedules, and escalation procedures.

• Implement and uphold Accounts Receivable monitoring practices, which include reviewing account aging, prioritizing overdue accounts, and planning follow-ups.

• Collaborate with Sales, Customer Service, and Finance teams to gain insight into billing factors and address issues.

• Develop a strategy for dispute management that encompasses logging, investigating, assigning, and resolving disputes.

• Create foundational credit control policies and suggest enhancements.

• Reach out to customers and pertinent internal stakeholders to solicit payments and resolve obstacles.

• Aid credit decisions by evaluating payment histories, account statuses, and risk indicators.

• Keep records of collection activities, customer communications, and case results.

• Establish collections reporting and share insights with stakeholders.

• Identify the underlying causes of delays and recommend solutions.

• Work with the team to continually enhance processes.

• Ensure the confidentiality of company, partner, and customer information.

• Provide assistance with departmental or company projects as assigned.

• Undertake other reasonable duties as required by management or leadership.

⛳️ Requirements

• Open to coaching and proactive—able to create processes in the absence of existing policies.

• Highly detail-oriented, organized, and goal-focused with a strong emphasis on follow-up discipline.

• Excellent collaboration skills with the ability to influence others without formal authority.

• Strong verbal and written communication abilities (clear, professional, and non-confrontational).

• Effective time management skills and capability to manage multiple competing priorities.

• Basic understanding of finance and accounting principles related to Accounts Receivable and collections.

• Basic proficiency in Microsoft Excel, including the use of filters, lookups, and pivot tables.

• 1–3 years of experience in Credit Control / Accounts Receivable / Collections.

• Familiarity with ERP and AR/collections tools, such as NetSuite, is advantageous.

• Previous customer service experience, particularly in dispute resolution and account follow-up, is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment with a focus on work-life balance.

• Comprehensive health and wellness benefits.