Credit Card Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries promptly and effectively through ZenDesk and Amazon Connect.

• Collaborate with customers to resolve account-related issues, encompassing payments, statements, and technical bugs.

• Handle escalated customer issues and provide de-escalation strategies while ensuring resolutions are implemented.

• Record and document issues, as well as customer feedback and complaints.

• Contribute as a member of a 24/7 Customer Support team.

⛳️ Requirements

• Minimum of 3 years of experience in customer service, specifically with US mortgage and credit card accounts.

• Proficient, clear, and articulate in English communication.

• Excellent communication, teamwork, and problem-solving abilities.

• High level of proficiency, speed, and accuracy in written correspondence.

• Strong organizational skills and effective time management capabilities.

• Familiarity with ZenDesk, Asana, and Amazon Connect.

• Detail-oriented, especially regarding financial service particulars.

• Bachelor’s Degree or equivalent work experience in financial services.

• Willingness to work US Pacific Time from 10 AM to 7 PM with a 1-hour break.

• Must be open to a variable schedule.

• Residency in the Philippines is required.

🏝️ Benefits

• $1,000 USD sign-on bonus for eligible contractor start dates in November or December 2026, disbursed in two payments at the 2-month and 4-month engagement milestones.

• HMO Coverage.

• $121 USD Monthly Meal Allowance.

• 10 Days of Paid Time Off.

• Annual salary increase based on performance.

• Internet Allowance.

• Work Devices and Accessories Provided.

• December Bonus for qualifying performance.

• Up to 6 weeks of paid additional maternity leave, depending on tenure.