Creative Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Consistently assess the processes, tools, and workflows within Creative Services, providing recommendations for enhancements that boost efficiency, visibility, collaboration, and scalability.

• Oversee the governance of service requests, manage intake workflows, and streamline request-routing processes.

• Create, sustain, and enhance systems that facilitate project visibility, reporting, and operational accountability.

• Design, execute, and uphold workflow automations aimed at minimizing manual tasks and enhancing team productivity.

• Produce reports on capacity, utilization, workload, and demand that aid leadership in planning and decision-making efforts.

• Monitor operational health and pinpoint opportunities for process, communication, and service delivery improvement.

• Maintain transparency regarding active and upcoming projects.

• Track timelines, dependencies, risks, blockers, and ownership to ensure the progression of work.

• Lead status reviews and proactively escalate any unresolved issues or concerns regarding capacity.

• Ensure that ownership and subsequent steps are properly documented.

• Coordinate communications between Creative Services, stakeholders, contractors, and vendors.

• Assist in project intake by gathering requirements, timelines, deliverables, and dependencies.

• Manage the onboarding of contractors and vendors, including deliverables, contracts, invoices, and related logistics.

• Coordinate the ordering, shipping, fulfillment, and distribution needs associated with campaigns, events, and creative projects.

• Guarantee smooth transitions of work among strategy, content, design, video, and stakeholder review phases.

• Develop and maintain documentation, standards, templates, and playbooks for Creative Services.

• Collect stakeholder feedback and leverage insights to refine processes, workflows, and overall service delivery.

• Document lessons learned from significant projects and initiatives to enhance future endeavors.

• Minimize reliance on institutional knowledge by ensuring that key processes and decisions are documented and easily accessible.

⛳️ Requirements

• Proficiency with FreshService or similar request-management platforms.

• Experience in supporting marketing, communications, or creative teams.

• Familiarity with workflow automation and systems administration.

• Experience in coordinating contractors, vendors, and external partners.

• Understanding of nonprofit organizations and mission-driven initiatives.

• An occasional creator of delightfully engaging Slack polls.

• Bachelor’s degree in Marketing, Communications, Business Administration, Project Management, or a related field, or equivalent professional experience. (required)

• A minimum of 4 years in project management, operations, marketing operations, creative operations, or related fields. (required)

• Proven experience managing multiple projects and competing priorities at the same time. (required)

• Strong organizational, communication, and stakeholder management abilities. (required)

• Experience with project management and workflow systems. (required)

• Capability to analyze data, identify risks, and propose solutions. (required)

• Demonstrated skill in building and enhancing operational processes. (required)

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• A collaborative and inclusive work environment.