Creative Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage marketing initiatives from initiation to completion, ensuring a smooth workflow and adherence to timelines.

• Collaborate with Traffic team members, the Traffic Manager, Growth Strategy Managers, Member Communication Managers, Creative Services, and the Creative Director.

• Establish and oversee proofing review processes by designating reviewers and ensuring timely approvals from stakeholders.

• Follow up on pending approvals.

• Track task progress and deadlines utilizing dashboards and team meetings.

• Address overdue tasks, modify schedules, and escalate risks when necessary.

• Keep documentation of critical decisions, schedule modifications, and project updates.

• Evaluate and confirm incoming project requests for completeness, detail, and feasibility of deadlines.

• Work with requestors to clarify project scope, objectives, and requirements.

• Transform approved requests into fully defined projects by adjusting templates and workflows.

• Allocate project personnel and resources based on their availability, skills, and deadlines.

• Utilize reports and dashboards to monitor project status, workload, and operational performance, raising concerns as needed.

⛳️ Requirements

• Bachelor's degree in Advertising, Communications, Marketing, or a similar field.

• 3 years of experience collaborating with creative teams; working alongside designers and copywriters to produce high-volume work within a regulated environment.

• Excellent organizational skills with the ability to manage multiple projects, deadlines, and details in a fast-paced setting.

• Strong and effective communication skills.

• Proven problem-solving abilities and a proactive, solution-oriented mindset.

• Comfortable taking responsibility for projects while ensuring timely and accurate delivery.

• Ability to work independently while recognizing when to seek collaboration.

• Proficient in using project management systems/platforms, such as Workfront.

• Capable of providing a non-cellular high-speed internet connection such as fiber, DSL, or cable modem for a home office.

• Minimum internet speed of 30 Mbps for downloads and 5 Mbps for uploads.

• Latency response time must be below 80 ms.

• Hotspots, satellite, and wireless internet services are not permitted.

• A dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information.

• Must reside in an eligible U.S. state; U.S. territories and states such as Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, and Maine are excluded.

🏝️ Benefits

• Competitive pay/salary ranges.

• Incentive plan.

• Health/Vision/Dental benefits effective from day one.

• 401(k) retirement plan with a company match – dollar for dollar up to 4% employee contribution (pretax or Roth options), plus a 6% annual company contribution.

• Comprehensive employee well-being program.

• Paid Time Off.

• Personal Community Enrichment Time.

• Company-provided Basic Life and AD&D insurance.

• Company-provided Short-Term & Long-Term Disability insurance.

• Tuition Assistance Program.

• Flexibility for remote and work-from-home options.