CPSD Agent

This is a fully remote position, open to applicants in Texas.

📋 Description

• Offer Tier 1 product support for G/TIMS users.

• Address and resolve user inquiries through email, phone, or other communication methods.

• Educate users on existing and forthcoming functionalities.

• Support on-site team members in troubleshooting software and resolving user-related issues.

• Collect help desk metrics and generate reports.

• Participate in or deliver briefing content and respond to requests for subject-matter expertise.

• Monitor and address functional and common service application, scheduling, and G/TIMS capability challenges.

• Conduct initial entry and updates of work tickets within Redmine.

⛳️ Requirements

• Familiarity with G/TIMS operations.

• Background as Military Aircrew or relevant operational experience within a MAJCOM such as AMC, AETC, ACC, or comparable military service.

• Experience in a Service Desk role involving customer interaction.

• Up-to-date knowledge of Air Force network environments.

• Possession of Security+ CE certification.

• Must have an active DoD Secret Clearance at the time of hire and maintain it.

• Experience with Microsoft Copilot and/or an accepted equivalent AI solution.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Competitive salary and performance-based incentives.