CPC Processor I, Customer Support

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Work an 8.5-hour shift scheduled between 8:00 a.m. and 9:00 p.m. ET, with the specific schedule determined by business requirements.

• Provide exceptional customer service while managing business communications via telephone.

• Promptly and accurately respond to release-of-information phone calls and inquiries.

• Review, investigate, resolve, and reply to inquiries received through phone, email, or written correspondence.

• Record all calls, inquiries, and resolutions in the designated software systems.

• Adhere to department and site-specific processes and procedures.

• Meet and sustain productivity and quality assurance standards.

• Comply with company policies and procedures.

• Ensure strict confidentiality of sensitive information.

• Maintain a professional demeanor and build rapport with colleagues and management.

• Promptly communicate issues, complaints, and incidents to relevant employees and management.

• Execute tasks according to training, guidance, and facility-specific protocols.

• Attend mandatory employee in-service meetings and training sessions as required.

• Maintain acceptable attendance and report to work as scheduled.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Friendly and professional communication style along with strong customer service skills.

• Experience with a multi-line phone system.

• Proficiency in MS Office at an intermediate to advanced level.

• One year of experience with MS Office is advantageous.

• Experience in data entry, medical records, healthcare, insurance claims processing, or proofreading/editing is beneficial.

• Ability to remain organized while working efficiently.

• Strong attention to detail.

• Successful completion of the annual Introductory HIPAA examination.

• Required to pass a 90-day ROI Certification course with a score of 85% or higher.

• Capability to complete necessary post-offer health screenings and vaccinations as applicable.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Post-offer health screenings and proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, with case-by-case exemption review.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity protections.