CPC Processor I, Customer Support

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide exceptional customer service while managing business communications over the phone.

• Address inquiries related to the release of information via telephone promptly and accurately.

• Review, research, resolve, and respond to questions received through telephone, email, or written correspondence.

• Record calls, inquiries, and resolutions in the appropriate software systems.

• Adhere to department and site-specific protocols and procedures.

• Achieve and uphold productivity and quality assurance standards.

• Comply with company policies and procedures.

• Ensure strict confidentiality of all information.

• Maintain professionalism and build rapport with colleagues and management.

• Communicate any problems, complaints, and incidents in a timely manner.

• Execute tasks in accordance with training, management direction, and facility-specific procedures.

• Attend mandatory employee meetings and training sessions.

• Maintain a satisfactory attendance record and report to work as scheduled.

• Carry out other assigned responsibilities as needed.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Friendly and professional communication style.

• Strong customer service skills.

• Experience with a multi-line phone system is required.

• Proficient in MS Office at an intermediate to advanced level.

• One year of relevant experience is advantageous.

• Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing documents is beneficial.

• Ability to stay organized while working efficiently.

• Exceptional attention to detail.

• Must successfully pass the annual Introductory HIPAA examination.

• Required to complete and pass a 90-day ROI Certification course with a score of 85% or higher.

• Must undergo post-offer health screenings and provide proof of or complete necessary vaccinations when applicable.

• This position does not qualify for employment sponsorship.

• Availability to work an 8.5-hour shift between 8:00 AM and 9:00 PM Eastern Time is essential.

🏝️ Benefits

• Remote work environment.

• Post-offer health screenings.

• Various vaccinations such as flu shot, Tdap, and COVID-19, as required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity protections.