CPC Processor I, Customer Support

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Work a shift of 8.5 hours scheduled between 8:00 a.m. and 9:00 p.m. ET, based on business requirements

• Conduct business and answer calls while delivering exceptional customer service

• Respond to release-of-information inquiries and telephone calls accurately and in a timely manner

• Review, research, and resolve inquiries received via telephone, email, or written communication

• Document calls, inquiries, and resolutions in the designated software systems

• Adhere to department and site-specific processes and procedures

• Achieve and sustain productivity and quality assurance standards

• Comply with company policies and procedures

• Uphold strict confidentiality of information

• Communicate promptly with staff and management regarding issues, complaints, and incidents

• Execute tasks following training, management guidance, and facility protocols

• Attend mandatory employee meetings and training sessions

• Maintain an acceptable attendance record and report to work as scheduled

• Perform additional duties as assigned

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education

• Friendly and professional communication style

• Strong customer service skills

• Experience with a multi-line phone system is a must

• Proficiency in computer usage, including intermediate to advanced MS Office skills

• One year of relevant experience is advantageous

• Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing is beneficial

• Ability to remain organized while working efficiently

• Excellent attention to detail

• Must pass the annual Introductory HIPAA examination

• Required to complete and pass a 90-day ROI Certification course with a score of 85% or higher

• Must fulfill client-required post-offer health screenings and provide proof of completion of necessary vaccinations as applicable

• This position is not eligible for employment sponsorship

🏝️ Benefits

• Post-offer health screenings

• Coverage/requirements for vaccinations including flu shot, Tdap, and COVID-19 vaccination, with exemptions considered on a case-by-case basis

• Reasonable accommodations for individuals with physical and mental disabilities

• Equal Employment Opportunity protections