CPC Processor, Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the accurate and timely resolution of release-of-information account issues for both internal and external clients.

• Respond to release-of-information telephone calls and inquiries with precision and efficiency.

• Review, investigate, resolve, and address inquiries received via telephone, email, or written correspondence.

• Log calls, inquiries, and resolutions in the designated software systems.

• Adhere to department- and site-specific processes and procedures.

• Achieve and sustain productivity and quality-assurance standards.

• Comply with company policies and procedures.

• Uphold strict confidentiality of sensitive information.

• Maintain a professional demeanor and positive rapport with colleagues and management.

• Promptly communicate any problems, complaints, or incidents.

• Execute work in accordance with training and facility-specific protocols.

• Participate in mandatory meetings and training sessions.

• Maintain acceptable attendance and report as scheduled.

• Work Monday through Friday, from 7:30 AM to 5:30 PM EST.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Friendly and professional communication style.

• Strong customer service abilities.

• Experience with a multi-line phone system.

• Proficiency in computer skills, including intermediate to advanced knowledge of MS Office.

• One year of experience is preferred.

• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing, and proofreading/editing is advantageous.

• Ability to remain organized while working efficiently.

• Excellent attention to detail.

• Successful completion of the annual Introductory HIPAA examination.

• Must take and pass a 90-day ROI Certification course with a minimum score of 85%.

• Ability to provide a high-speed internet connection and a distraction-free work environment.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Remote work arrangement.

• Requirement for a high-speed internet connection, subject to applicable expense reimbursement policies (if any).

• Equal Employment Opportunity protections.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Post-offer health screenings and vaccinations as mandated by clients, with case-by-case exemption evaluations.

• Mandatory training and in-service meetings.