Court Support Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Contact courts regarding individual orders and general court status updates, addressing inquiries and resolving issues tied to existing orders.

• Engage professionally and accurately through remote voice calls and emails, maintaining a positive service attitude while interacting with court personnel, attorneys, and other clients.

• Utilize Skye (our in-house application) to process documents, add informative updates/notes, and perform various data entry tasks with a high level of accuracy.

• Handle a steady flow of incoming and outgoing phone calls to assist courts and customers with their inquiries, as well as manage calls from courts and customers.

• Convey relevant and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that occur as documents are transmitted to and from court.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, including downloading documents directly and importing them into the internal application as needed.

• Execute other job-related duties as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• At least 1 year of experience in customer support, call center, or retail in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in using the Microsoft Office suite, including Microsoft Outlook, Teams, Excel, and Word, as well as other programs such as online fax services.

• Experience with document manipulation (PDFs).

• Ability to perform repetitive data-entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance