Court Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to courts for individual order inquiries and general updates regarding court statuses, including addressing questions and resolving issues related to current orders.

• Engage in clear and professional communication through remote voice calls and emails, maintaining a positive service attitude while interacting with court personnel, attorneys, and other clients.

• Utilize Skye (an in-house application) to process documents, add informative updates and notes, as well as perform other data entry tasks with a high level of accuracy.

• Handle a steady flow of incoming and outgoing phone calls to assist courts and customers with their inquiries.

• Convey relevant and updated information from courts to process servers and customers as necessary.

• Collaborate with team members to identify root causes and address process inefficiencies as documents are transferred to and from court.

• Navigate court dockets, download documents, and import them into the internal application as required.

• Carry out other job-related tasks as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of customer support, call-center, or retail experience in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in using Microsoft Office Suite programs such as Microsoft Outlook, Teams, Excel, and Word, as well as other applications like online Faxes.

• Experience in document manipulation (PDFs).

• Ability to perform repetitive data entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• 7 paid company holidays.

• 4 floating holidays each year.

• Life insurance and AD&D insurance.

• Long-term disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet insurance.