Court Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Contact courts regarding individual orders and provide updates on general court statuses, addressing inquiries and resolving issues related to current orders.

• Engage professionally and accurately through remote voice calls and emails, maintaining a positive service attitude when interacting with court personnel, attorneys, and other clients.

• Utilize Skye (in-house application) to process documents, add informative updates/notes, and carry out other data entry tasks with a high level of accuracy.

• Handle consistent incoming and outgoing phone calls to assist courts and customers with inquiries, while also managing calls received from courts and customers.

• Communicate relevant and updated information from the courts to our process servers and customers as necessary.

• Work collaboratively with team members to identify root causes and inefficiencies in processes that occur as documents are sent to and from the court.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, as well as downloading documents directly and importing them into the internal application as required.

• Carry out additional job-related duties as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of customer support, call-center, or retail experience in a customer-facing, service-oriented role is preferred.

• Strong communication skills, both written and verbal, are essential.

• Must be comfortable working and communicating effectively in a remote environment, using programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficiency in Microsoft Office suite programs, including Outlook, Teams, Excel, and Word, along with other programs such as online faxes.

• Experience with document manipulation (PDFs) is necessary.

• Ability to perform repetitive data-entry tasks with a high degree of accuracy.

• Proficient in reading, writing, and speaking English.

• A quick learner who is eager to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance