Court Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Contact courts regarding individual orders and general updates on court statuses, including addressing inquiries and resolving issues related to existing orders.

• Communicate effectively and professionally via remote voice calls and emails with a positive service attitude while engaging with court personnel, attorneys, and other clients.

• Utilize Skye (the in-house application) to process documents, add informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Handle a consistent flow of incoming and outgoing phone calls to assist courts and customers with inquiries, as well as manage calls from courts and customers.

• Provide relevant, updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that occur as documents move to and from court.

• Navigate and comprehend court dockets to understand the communication of case documents and statuses, as well as download documents directly and import them into the internal application as needed.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of experience in customer support, call-center, or retail roles in a customer-facing, service-oriented capacity is preferred.

• Strong written and verbal communication skills are essential.

• Comfortable working and communicating effectively in a remote environment—utilizing programs such as Teams/Zoom for outbound calls, Teams for chat, and Outlook for emails.

• Proficient in Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as other tools such as online Faxes.

• Experience with document manipulation, particularly with PDFs.

• Capability to perform repetitive data entry tasks accurately.

• Ability to read, write, and speak English fluently.

• Quick learner with a willingness to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance