Court Support Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Initiate contact with courts regarding individual orders and provide updates on general court status, while addressing inquiries and resolving issues related to current orders.

• Engage in clear and professional communication via remote voice calls and emails with court personnel, attorneys, and other clients.

• Utilize Skye, the internal application, to manage document processing, add informative updates/notes, and conduct data entry tasks.

• Handle a steady flow of incoming and outgoing phone calls to support courts and customers effectively.

• Convey updated information from courts to process servers and customers.

• Work collaboratively with team members to identify underlying issues and inefficiencies in processes.

• Navigate court dockets, download relevant court documents, and import them into the internal application proficiently.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Previous legal experience is preferred.

• Ideally, 1+ years of experience in customer support, call-center, or retail in a service-oriented role.

• Excellent communication skills, both written and verbal, are essential.

• Comfortable working and communicating effectively in a remote setting, utilizing applications such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in using Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as online fax services.

• Experience with document manipulation, particularly with PDFs.

• Ability to perform repetitive data entry tasks with a high level of accuracy.

• Must be able to read, write, and speak English fluently.

• A quick learner who is eager to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life and Accidental Death & Dismemberment Insurance.

• Long-term disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet insurance.