Court Support Specialist

This is a fully remote position, open to applicants in Montana.

📋 Description

• Reach out to courts regarding individual orders and general updates on court statuses, while addressing inquiries and resolving issues related to existing orders.

• Communicate professionally and accurately through remote voice calls and emails, maintaining a positive service attitude when interacting with court personnel, attorneys, and clients.

• Utilize Skye (in-house application) to process documents, add informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Manage consistent incoming and outgoing phone calls to assist courts and customers with inquiries, while also handling calls from courts and clients.

• Relay relevant and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that arise as documents move to and from court.

• Navigate and understand court dockets to comprehend how they communicate case documents and statuses, including downloading documents directly and importing them into the internal application as needed.

• Perform additional job-related duties as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• Preference for candidates with 1+ years of customer support, call-center, or retail experience in a service-oriented, customer-facing role.

• Strong communication skills, both written and verbal, are essential.

• Must be comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficiency in Microsoft Office suite programs, including Microsoft Outlook, Teams, Excel, and Word, as well as familiarity with online faxing tools.

• Experience with document manipulation, particularly with PDFs.

• Ability to perform repetitive data-entry tasks accurately.

• Must be able to read, write, and speak English proficiently.

• Quick learner with a willingness to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.