Court Support Specialist

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Initiate communication with courts regarding individual orders and overall court status updates, including addressing inquiries and resolving issues related to current orders.

• Interact with court personnel, attorneys, and other clients through remote voice calls and emails, ensuring accurate and professional communication with a positive service-oriented approach.

• Utilize the Skye in-house application to process documents, add informative updates and notes, and perform various data entry tasks with a high level of accuracy.

• Handle a steady stream of incoming and outgoing phone calls to assist courts and customers with queries, while also managing calls from courts and clients.

• Convey pertinent and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that arise as documents are processed through the court system.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, as well as download documents directly and import them into the internal application as required.

• Undertake additional job-related tasks as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of experience in customer support, call center, or retail roles in a customer-facing, service-oriented capacity is preferred.

• Strong written and verbal communication skills are essential.

• Must be comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in using Microsoft Office suite applications such as Outlook, Teams, Excel, and Word, in addition to other programs like online fax services.

• Experience with document manipulation, particularly PDFs.

• Ability to perform repetitive data entry tasks accurately.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance