Court Support Specialist

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Reach out to courts regarding individual orders and general updates on court status, addressing inquiries and resolving issues related to existing orders.

• Maintain a professional and accurate communication style through remote voice calls and emails, ensuring a positive service attitude while engaging with court personnel, attorneys, and other clients.

• Utilize Skye (in-house application) to process documents, input informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Manage consistent incoming and outgoing phone calls to assist courts and customers with inquiries and handle calls received from both parties.

• Convey relevant and updated information from courts to process servers and customers as necessary.

• Collaborate with team members to identify root causes and inefficiencies in processes occurring as documents move to and from the court.

• Navigate and comprehend court dockets to understand the communication of case documents and statuses, downloading documents directly and importing them into the internal application as required.

• Perform additional job-related duties as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• At least 1 year of customer support, call center, or retail experience in a service-oriented, customer-facing role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams and Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite applications including Outlook, Teams, Excel, and Word, as well as other tools like online fax services.

• Experience in document manipulation (PDFs).

• Ability to perform repetitive data entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability coverage

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance