Court Support Specialist

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Contact courts regarding individual orders and general updates on court status, including addressing inquiries and resolving issues related to existing orders.

• Engage professionally and accurately through remote voice calls and emails, maintaining a positive service attitude while interacting with court personnel, attorneys, and other clients.

• Utilize Skye (in-house application) to process documents, input informative updates/notes, and perform other data entry tasks with a high level of precision.

• Handle a steady flow of incoming and outgoing phone calls to support courts and customers with their inquiries, as well as managing calls from courts and customers.

• Convey pertinent and updated information from courts to process servers and customers as necessary.

• Collaborate with team members to identify root causes and operational inefficiencies that occur as documents are processed to and from court.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, downloading documents directly and importing them into the internal application as required.

• Carry out other job-related tasks as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• At least 1 year of customer support, call center, or retail experience in a customer-facing, service-oriented role is preferred.

• Exceptional communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite programs, including Microsoft Outlook, Teams, Excel, and Word, as well as other programs such as online faxes.

• Experience with document manipulation, particularly PDFs.

• Ability to perform repetitive data-entry tasks with a high degree of accuracy.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to grow and develop.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 paid company holidays

• 4 floating holidays per year

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance

• Long Term Disability coverage

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance