Corporate Travel Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage inbound travel requests from corporate and government clients

• Provide exceptional customer service to ALTOUR patrons

• Welcome all clients with enthusiasm

• Offer consultative support to travelers and travel coordinators throughout the reservation process

• Accurately quote and book domestic and international air, car, and hotel reservations

• Ensure reservations are completed promptly and accurately while adhering to corporate travel policies

• Comply with Federal and State travel regulations, including the Fly America Act

• Obtain the best available rates for air, car, and hotel bookings

• Utilize client and ALTOUR negotiated agreements when applicable

• Leverage GDS low-fare search functionalities

• Meet productivity targets based on transactions processed per day

• Achieve quality standards reflected in minimal customer service concerns

• Fulfill customer experience objectives as measured through call-monitoring evaluations

• Work Monday to Friday from 11:00 AM to 8:00 PM ET

⛳️ Requirements

• Over 5 years of experience in travel sales

• More than 5 years of customer service experience, ideally within the travel sector

• Proficient in international travel bookings and processes

• Typing speed of a minimum of 50 WPM

• Outstanding and proactive customer service mindset

• Strong knowledge of the travel industry

• Expertise in Sabre GDS, including formats, shortcuts, enhancements, pricing, and Smartpoint

• Required experience in corporate travel

• Excellent multitasking abilities and capability to manage multiple accounts with high customer service standards

• Exceptional written and verbal communication skills in English

• Ability to adapt to change and embrace new technologies and methodologies

• Strong awareness of personal skill set and areas for development

• Open to taking direction, providing suggestions, and seeking appropriate guidance when necessary

• Exhibits outstanding teamwork and proactively offers assistance

• Acts as a leader among colleagues

• Capable of providing constructive feedback to peers and supervisors

• Able to manage challenging situations with minimal supervision

• Supports colleagues in decision-making processes

• Recognizes when to escalate issues to a supervisor

• Strong comprehension of key Altour initiatives and proficient change management skills

🏝️ Benefits

• Choice between two medical plans

• Two dental plan options

• Vision insurance coverage

• Flexible spending accounts (FSAs)

• Company-sponsored life insurance and AD&D

• Optional additional life insurance and AD&D

• Disability insurance coverage

• Paid parental leave

• Paid time off

• 401k Plan with company matching

• Discounted employee travel opportunities

• Access to LinkedIn Learning webinars and courses

• Discounted pet insurance

• Discounted auto, home, and renters insurance

• Potential eligibility for incentives, commissions, bonuses, or discretionary bonus programs based on company financial performance and individual results