Corporate Travel Consultant

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide travel advice and arrangements for corporate business clients, both individuals and groups.

• Research and analyze travel options while proactively identifying traveler needs to promote additional services.

• Organize and book domestic and international business travel, including air, road, rail, and accommodation arrangements.

• Utilize Global Distribution Systems such as Sabre, Apollo, Galileo, and Amadeus.

• Ensure adherence to customer travel policies, service provider guidelines, and regulatory standards.

• Employ positive telephone service techniques and accommodate special requests from customers.

• Work collaboratively with the team to coach, mentor, and provide constructive feedback aimed at enhancing service quality.

• Deliver exceptional corporate travel consultation and service to business clients.

⛳️ Requirements

• A strong commitment to excellence in client service, including the proactive anticipation of client needs.

• Proficient in Global Distribution Systems; Sabre is preferred, while Amadeus or Galileo are also acceptable.

• Strong professional communication skills, both written and verbal.

• Keen attention to detail.

• Demonstrate integrity and safeguard personal traveler information.

• Comprehensive knowledge of the travel industry, including business and leisure travel, or experience in airline reservations.

• Familiarity with handling After Hours operations for the US, UK, and Canada is a plus.

• Ability to quickly and independently resolve customer issues or collaborate with suppliers.

• Willingness to work as part of a team and openness to constructive feedback.

• Capacity to work a 4-day work week with 10-hour shifts.

• Availability for shifts scheduled between 8 AM and 8 PM Australian Eastern Standard Time, including weekdays, weekends, and public holidays.

🏝️ Benefits

• Flexible benefits customized for each country.

• Comprehensive health and welfare insurance plans.

• Retirement program options.

• Parental leave provisions.

• Support for adoption processes.

• Wellbeing resources available for employees and their immediate families.

• Weekly travel discounts from major travel providers on flights, hotels, cruises, and car rentals.

• Access to over 20,000 courses on our learning platform.

• Leadership training courses offered.

• New job openings are prioritized for internal candidates.

• Inclusion groups to foster a diverse workplace.

• Applicable shift penalties for designated hours.