Corporate Contractor – Customer Service Representative I

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct intake calls through video and audio, delivering customer service and support to callers while triaging and directing them appropriately.

• Maintain satisfactory call quality, both behaviorally and technically, as assessed through call quality evaluations.

• Record and monitor calls and scheduling requests while assisting clients by documenting notes in the proprietary system.

• Ensure exceptional client service experiences.

• Identify opportunities to sustain and enhance business relationships with clients.

• Carry out additional duties as assigned.

• Operate computers and phones, engage in phone conversations, type, and review call log notes in a remote/home office setting.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Excellent customer service abilities and a positive disposition.

• Reliable high-speed internet connection with adequate bandwidth.

• Familiarity with call center software and scheduling applications.

• Comfortable working in a dynamic, fast-paced, multi-line call center atmosphere.

• Proven proficiency in Microsoft Office Word and PowerPoint, along with advanced knowledge of Excel.

• Experience with Google Docs and the Apple/Mac Operating System is preferred.

• Capable of working independently in a decentralized setting.

• Strong personal and professional integrity and ethical standards.

• Ability to interpret strategic and operational business needs and offer expert advice and financial guidance.

• Comprehensive understanding of current and emerging technological practices.

• High level of initiative, accountability, and follow-through.

• Strong teamwork and collaboration capabilities.

• Proven problem-solving and decision-making skills.

• Capacity to manage multiple projects and initiatives while prioritizing needs.

• Ability to work in a private, dedicated workspace to adhere to HIPAA regulations.

• Strong sense of service and enthusiasm for the company and its business.

• Authorized to work legally for any employer in the United States.

• Willingness to undergo requested background checks.

• Fluent in English.

• Capable of performing essential functions with or without reasonable accommodation.

• May occasionally lift and/or move items weighing up to 25 pounds.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Supportive and collaborative work environment.