Corporate Concierge Travel Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for travelers engaging with ALTOUR.

• Manage incoming corporate travel inquiries in a virtual setting via phone, chat, and email.

• Provide exceptional customer service to C-Suite travelers and their administrative personnel.

• Build strong relationships with travelers and their administrative staff while upholding a flawless professional image.

• Offer consultative support throughout the entire booking experience.

• Accurately and promptly process air, ground, and lodging reservations.

• Develop customized travel itineraries that cater to the specific needs of C-Suite travelers.

• Deliver pre-booking consultations, pre-travel assistance, and follow-up after trips.

• Address customer escalations to resolution in partnership with subject-matter experts.

• Proactively suggest and consult on all aspects of travel bookings.

• Provide continuous flight monitoring and disruption support 24/7 as part of an after-hours support rotation.

• Maintain productivity levels, quality standards, and customer experience objectives.

• Accept guidance, contribute suggestions, and offer suitable support to colleagues.

• Actively assist peers and take on a leadership role among team members.

• Acknowledge colleagues for their assistance and give constructive feedback when appropriate.

• Support colleagues in decision-making and escalate issues to leadership as necessary.

⛳️ Requirements

• Over 10 years of experience in Corporate Travel sales, with a minimum of 5 years as a VIP or Concierge Agent.

• At least 5 years of customer service experience, ideally in the travel sector with VIP exposure.

• Proficient in Amadeus GDS.

• Expertise in Amadeus GDS and familiarity with multiple GDS systems, specifically regarding formats, shortcuts, enhancements, and pricing.

• Proficiency in GDS and ticketing, with a readiness to use various reservation systems.

• Specialized knowledge in international travel bookings and processes.

• Knowledgeable about both international and domestic destination geography.

• Proficient in Microsoft Office Suite, including Excel and Outlook.

• Typing rate of at least 50 WPM.

• Excellent communication abilities, both written and verbal.

• Exceptional attention to detail.

• Capacity to manage multiple complex requests at once.

• Comfortable and experienced in interacting with C-level travelers and their administrative staff.

• Ability to remember and proactively gather travel preferences.

• Flexible schedule availability, including nights, weekends, and overnight shifts during flight monitoring.

• Capability to provide constructive feedback to colleagues and leaders when appropriate.

• Skill in managing challenging situations and knowing when to escalate issues to leadership.

🏝️ Benefits

• Selection of two medical plans and two dental plans.

• Vision insurance provided.

• Flexible spending accounts (FSAs) available.

• Company-funded life insurance and AD&D coverage.

• Optional additional life insurance and AD&D options.

• Disability insurance coverage.

• Paid parental leave offered.

• Paid time off provided.

• 401k plan with company matching contributions.

• Discounted travel options for employees.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance available.

• Reduced rates for auto, home, and renters insurance.

• Potential eligibility for an incentive, commission, bonus, or discretionary bonus program based on the company's financial performance and individual contributions.