Coordinator, Radiology Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact between radiologists, referring physicians, hospital clinical teams, and support departments.

• Oversee both incoming and outgoing communications, which includes directing physician calls and facilitating discussions regarding imaging studies and their results.

• Confirm provider identities and assist in the communication of critical imaging results in accordance with departmental policies.

• Prepare imaging examinations for radiologist interpretation by gathering prior studies, clinical documentation, and other pertinent materials.

• Supervise worklists and coordinate workflow assignments to ensure efficient study turnaround times and balanced workloads.

• Aid in patient throughput and scheduling initiatives.

• Navigate and troubleshoot radiology information systems, including PACS, RIS, and voice recognition software.

• Enter, monitor, and follow up on service requests and technical support tickets.

• Maintain precise records and documentation.

• Support initiatives related to quality, compliance, and patient safety.

• Collaborate with physicians, hospital personnel, and leadership to address operational challenges and enhance workflow processes.

• Coordinate communication among radiologists, referring providers, technologists, nursing staff, and hospital departments.

• Facilitate the prompt resolution of imaging workflow challenges that impact interpretation and report turnaround times.

• Assist with reporting, documentation, and service metrics for radiology operations.

• Provide customer service support to both internal and external stakeholders regarding radiology services.

• Perform other job-related responsibilities as assigned.

⛳️ Requirements

• High School diploma or GED required.

• A minimum of two years of relevant experience.

• Candidates must be legally authorized to work in the United States at the time of application and throughout their employment.

• An associate degree or an equivalent combination of education and experience is preferred.

• Experience in healthcare operations, radiology, medical office administration, call center operations, or hospital-based patient services is preferred.

• Familiarity with PACS, RIS, EMR systems, and Microsoft Office applications is preferred.

• Strong skills in communication, organization, problem-solving, and customer service.

• Ability to multitask in a fast-paced healthcare environment while maintaining accuracy and professionalism.

• Knowledge of healthcare privacy, compliance, and patient safety standards is preferred.

• Availability to work a late shift until 9 PM or 10 PM, as needed.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment focused on teamwork and collaboration.