Coordinator, Radiology Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact between radiologists, referring physicians, hospital clinical teams, and support departments.

• Oversee incoming and outgoing communications, including directing physician calls and facilitating discussions concerning imaging studies and results.

• Confirm provider identities and assist in conveying critical imaging results in accordance with departmental policies.

• Prepare imaging examinations for radiologist review by gathering prior studies, clinical documentation, and other pertinent materials.

• Monitor worklists and manage workflow assignments to ensure efficient study turnaround times and balanced workloads.

• Aid in patient throughput and scheduling activities.

• Navigate and resolve issues with radiology information systems, including PACS, RIS, and voice recognition software, escalating problems as necessary.

• Enter, track, and follow up on service requests and technical support tickets.

• Maintain accurate records and documentation.

• Support initiatives for quality, compliance, and patient safety.

• Collaborate with physicians, hospital personnel, and leadership to address operational challenges and enhance workflow processes.

• Coordinate communication between radiologists, referring providers, technologists, nursing staff, and hospital departments.

• Facilitate prompt resolution of imaging workflow issues impacting interpretation and report turnaround times.

• Assist with radiology operations reporting, documentation, and service metrics.

• Provide customer service support to both internal and external stakeholders regarding radiology services.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High School diploma or GED is required.

• A minimum of two years of relevant experience is necessary.

• Applicants must be legally authorized to work in the United States at the time of application and throughout their employment.

• An Associate degree or an equivalent combination of education and experience is preferred.

• Previous experience in healthcare operations, radiology, medical office administration, call center operations, or hospital-based patient services is preferred.

• Familiarity with PACS, RIS, EMR systems, and Microsoft Office applications is preferred.

• Excellent communication, organizational, problem-solving, and customer service skills are essential.

• Ability to multitask in a fast-paced healthcare environment while ensuring accuracy and professionalism is required.

• Knowledge of healthcare privacy, compliance, and patient safety standards is preferred.

• Availability to work a late shift until 9pm or 10pm, as necessary.

🏝️ Benefits

• Comprehensive health insurance plans.

• Opportunities for professional development and continuing education.

• Retirement savings plans with employer contributions.

• Paid time off and flexible scheduling options.