Coordinator, Individualized Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls, assess customer requirements, and provide solutions in a single call.

• Oversee incoming faxes, if relevant.

• Investigate and address inquiries and concerns from patients and physicians.

• Input detailed information into proprietary software while engaging in phone conversations.

• Make outbound calls for patient follow-ups, confirmations, and gathering missing information.

• Collaborate with patient referral sources to facilitate the processing of new applicants.

• Follow up with internal team members regarding subsequent actions.

• Communicate with physician offices and pharmacies effectively.

• Identify, document, and report adverse events as required.

• Complete routine tasks in accordance with company policies and procedures.

• Work with supervisors or senior colleagues on complex and atypical issues.

⛳️ Requirements

• Basic understanding of computers, Microsoft systems, and telephony.

• Excellent communication and customer service abilities.

• Capability to work independently and self-manage.

• Ability to remain seated for extended periods in a cubicle environment.

• Demonstrate exceptional customer support skills.

• Capacity to prioritize multiple concurrent tasks and operate with a sense of urgency.

• Availability to work any schedule between 7am-5pm, Monday through Friday.

• A dedicated, quiet, private, and distraction-free remote work environment.

• High-speed broadband internet connection; dial-up, satellite, WIFI, and cellular connections are not acceptable.

• Minimum download speed of 15Mbps.

• Minimum upload speed of 5Mbps.

• Maximum ping rate of 30ms.

• Hardwired connection to the router is required.

• Surge protector with network line protection for company-issued equipment.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off program.

• Health savings account (HSA).

• 401k retirement savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability insurance.

• Work-life resources.

• Paid parental leave.

• Healthy lifestyle initiatives.

• Computer, technology, and equipment necessary to perform the job remotely.