Coordinator II – Performance Monitoring

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform quality assessments on adverse events reported by staff prior to submission to the client safety unit.

• Execute case audits to verify adherence to the correct procedural steps throughout the patient journey.

• Monitor calls and deliver constructive written feedback.

• Keep abreast of the client's program and product/service offerings.

• Interpret and document inbound and outbound calls from patients and healthcare providers.

• Detect adverse events during call monitoring.

• Ensure that documentation complies with client regulatory standards.

• Recognize trends and training requirements from call monitoring and escalate as necessary.

• Collaborate effectively with dynamic, integrated task teams.

• Maintain a work pace that aligns with the workload demands.

• Utilize acquired job skills and company policies to complete routine tasks.

• Address basic issues and consult with supervisors or senior colleagues on complex or atypical problems.

⛳️ Requirements

• High School Diploma, GED, or technical certification in a relevant field, or equivalent experience preferred.

• A minimum of 2 years of call center or transcription experience is preferred.

• Certification as a Medical Transcriptionist (CMT) would be beneficial.

• At least 2 years of quality review experience is preferred.

• Familiarity with medical terminology is preferred.

• Outstanding listening skills are required.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).

• Skills in multi-tasking, time management, and prioritization are considered advantageous.

• Bilingual proficiency in Spanish would be a plus.

• Mandatory attendance for new hire training from 8:00 am–5:00 pm CST.

• Flexibility to work any shift from Monday to Friday, 7:00 am–8:00 pm CST.

• A dedicated, quiet, private, distraction-free remote workspace is required.

• A secure high-speed broadband internet connection at the remote location; DSL, cable, or fiber is required.

• Minimum download speed of 15 Mbps is required.

• Minimum upload speed of 5 Mbps is required.

• Maximum ping rate of 30 ms is required.

• A hardwired connection to the router is necessary.

• A surge protector with network line protection for Cardinal Health-issued equipment is required.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday through myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-life resources.

• Paid parental leave.

• Healthy lifestyle programs.

• Computer, technology, and equipment provided for remote work.

• Full-time remote work opportunity.

• Bonus eligible: No.