Coordinator I – Patient Care

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver exceptional high-volume call center support and outstanding customer service to both patients and healthcare providers.

• Inform patients about the enrollment procedure.

• Manage status inquiries and coordinate delivery schedules.

• Utilize the core CRM system to oversee workload, execute tasks, and assign work to other team members.

• Offer expert knowledge on program requirements and application statuses.

• Assist patients and healthcare providers throughout the application process and address any inquiries.

• Provide accurate information or redirect calls to the suitable team member.

• Record all communications received from calls.

• Alert the relevant party or system regarding urgent orders, shipping complications, errors, complaints, and adverse drug events.

• Recognize potential adverse events for Pharmacovigilance reporting to ensure FDA compliance.

• Achieve performance benchmarks in line with established metrics.

• Complete all necessary training, including soft skills certification and program overviews.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• An Associate or Bachelor’s Degree is preferred.

• Prior experience in a call center, healthcare office, corporate environment, healthcare insurance provider, or pharmacy is highly desirable.

• Familiarity with commercial and major medical insurance programs, billing requirements, healthcare benefit investigations, prior authorizations, and appeal submissions.

• Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternative funding resources.

• Proven organizational and problem-solving abilities.

• Proficiency in using multiple applications while documenting case information.

• Skilled in Microsoft Office Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint.

• Professional communication abilities and a courteous demeanor towards customers and colleagues.

• Strong critical thinking and analytical skills.

• Capability to work independently with minimal supervision.

• Excellent verbal and written communication, customer service, and interpersonal skills.

• Ability to respond appropriately in a high-pressure environment.

🏝️ Benefits

• Paid time off including vacation, holidays, and sick leave.

• Medical, dental, and vision insurance coverage.

• 401(k) retirement plan.

• Eligibility to engage in short-term incentive programs.