Coordinator, Care Access – Autism Resource Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage authorizations, input and audit data, and oversee documentation across various systems.

• Assist clinical operations through communication, including letters and faxes.

• Ensure timely and compliant record keeping that aligns with productivity standards.

• Address inquiries regarding member benefits, authorizations, and referrals.

• Confirm member information in accordance with HIPAA regulations.

• Deliver compassionate customer service, conduct basic screenings, and escalate high-risk or crisis situations to clinical personnel.

• Assess cases and direct them to the relevant clinical teams.

• Gather and disseminate discharge information and provider updates to ensure continuity of care.

• Facilitate the flow of information among members, providers, and clinical teams.

• Operate from home using equipment provided by the company.

⛳️ Requirements

• Bachelor's degree in Social Work, Psychology, or a related healthcare field, along with 1+ year of experience in healthcare, managed care, behavioral health, or customer service settings; alternatively, a high school diploma with 3+ years of experience in those areas.

• Strong proficiency in computer skills, including the ability to operate within multiple systems simultaneously and accurately enter or retrieve data.

• Capability to talk and type at the same time while navigating systems during real-time member interactions.

• Must pass a background check upon hire and throughout employment, which includes criminal, identity, education, employment, healthcare sanctions, prohibited parties, sex offender registry, and 10-panel drug screening checks.

• Experience in autism services is preferred.

• Reliable high-speed internet service with a minimum of 20 Mbps download, 5 Mbps upload, and a maximum latency of 100 ms, to be set up prior to starting.

• A quiet workspace with minimal background noise for calls is required.

• Ability to remain seated for extended periods, communicate effectively, inspect information, perform repetitive motions, interpret data, problem-solve, make decisions, organize and plan, and maintain a positive professional demeanor.

🏝️ Benefits

• Annual performance-based discretionary incentive.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with a competitive employer match.

• Company-paid life and disability insurance.

• Paid parental leave and wellness incentives.

• Generous paid time off, including time for volunteering.

• Flexible spending accounts for healthcare and dependent care.

• Opportunities for professional development and tuition reimbursement.

• Flexibility for remote work (depending on the role).

• Chance for significant personal and professional growth.

• Equipment provided by the company.