Conversational Designer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of AI delivery projects from start to finish across the APAC region, involving discovery, requirements gathering, solution design, construction, deployment, quality assurance, and post-launch optimization.

• Act as a pioneering regional expert in conversational design, contributing to the development of scalable delivery frameworks and best practices for international clients.

• Manage multiple simultaneous customer implementations while effectively balancing timelines, priorities, and stakeholder expectations.

• Collaborate across functions to define project scope, monitor milestones, mitigate risks, and ensure successful project execution.

• Convert customer business goals into scalable conversational AI solutions across various use cases including sales, retention, collections, and customer service.

• Facilitate alignment with customer stakeholders via regular working sessions, solution reviews, and executive presentations.

• Lead efforts in model maintenance and performance optimization to guarantee ongoing quality and measurable impact.

• Execute Cresta’s Opera Enablement Program for key stakeholders, empowering customers to autonomously design, build, and conduct quality assurance on their own AI models.

• Design and create virtual agent solutions utilizing flow-based, prompt-based, and hybrid architectures.

• Contribute to the creation of internal documentation, implementation standards, and repeatable delivery methodologies as Cresta expands globally.

• Collaborate closely with North American teams to establish regional expertise and enhance customer success across the APAC region.

• Work together with teams in Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success.

• Serve as a trusted advisor to customers throughout the implementation process.

• Assist customers in designing, building, and maintaining their own models using Cresta Opera.

⛳️ Requirements

• Exceptional written and verbal communication skills, with the capability to influence both technical and business stakeholders.

• Proven experience in project management, including the ability to manage multiple complex workstreams simultaneously.

• Demonstrated ability to independently manage deliverables, timelines, and cross-functional coordination in a dynamic environment.

• Minimum of 2 years of experience in conversational design, conversational AI, bot development, or related areas.

• Experience in presenting complex solutions to enterprise customer stakeholders, including executive level audiences.

• Experience working directly with enterprise clients in roles such as implementation, consulting, or delivery.

• Preferred experience in global or international customer settings.

• Proficiency in a second language is highly preferred.

• A background in Linguistics is preferred.

• Experience in prompt engineering is preferred.

• Familiarity with Dialogflow CX is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage with plans tailored to fit you and your family.

• Paid parental leave for all new parents welcoming a new child.

• Budget for a remote work setup to help you create a productive home office.

• Monthly wellness and communication stipend to keep you connected and balanced.

• 20 days of vacation time to encourage a healthy work-life balance.

• Competitive base salary plus bonus and equity.

• Comprehensive benefits package for you and your family.