Controls Engineer II, Customer Support

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Assist in the maintenance of BEUMER’s installed systems within the Customer Support division.

• Convert customer operational requirements into effective control system solutions for existing setups.

• Diagnose, maintain, and enhance the machine control systems for BEUMER sorters utilizing standard BEUMER control code.

• Identify and resolve PLC, controls, and system-level challenges in active operational settings.

• Support corrective maintenance, preventive maintenance, and optimization of systems.

• Analyze electrical design drawings and specifications for troubleshooting and modifications.

• Work in collaboration with Electrical Engineering on I/O network troubleshooting, updates, and improvements to systems.

• Collaborate with software developers and cross-functional teams to address system issues and implement improvements.

• Engage in system testing, validation, and updates both remotely and on-site.

• Create and maintain service documentation, including as-built updates and change logs.

• Assist in commissioning, retrofits, and system upgrades at customer locations.

• Contribute to modernization and continuous improvement initiatives.

• Provide technical support and guidance to Field Service Technicians and customers.

• Participate in root cause analysis and execute corrective actions.

• Support special projects and other responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in Controls Engineering, Electrical Engineering, or a related field (or equivalent experience).

• At least 5 years of relevant experience in controls engineering, preferably in service or support settings.

• Proficient in advanced machine control concepts and troubleshooting techniques.

• Strong knowledge of PLC programming, particularly Siemens (TIA Portal).

• Familiarity with Allen-Bradley PLCs is an advantage.

• Capability to read and interpret electrical schematics and system documentation.

• Ability to assess and resolve controls-related challenges independently in time-sensitive situations.

• Strong problem-solving abilities with an emphasis on root cause analysis and durable solutions.

• Quick adaptability to new control platforms and advancing technologies.

• Experience with computer-based tools for diagnostics, programming, and service tracking.

• Excellent collaboration skills with cross-functional teams and customer stakeholders.

• Ability to juggle multiple priorities in a dynamic, customer-focused environment.

• Outstanding time management and attention to detail.

• Exceptional verbal and written communication skills.

• Customer-oriented mindset with a dedication to service excellence.

• Professional, positive, and proactive demeanor.

• Willingness and ability to travel to customer sites as required, typically up to 25%.

🏝️ Benefits

• 100% coverage of medical and dental premiums for the employee and eligible dependents.

• 401(k) plan with a generous matching contribution.

• Life insurance coverage.

• Long-term disability insurance.

• Vision insurance options.

• Accident insurance coverage.

• Critical illness insurance available.

• Generous paid time off policy.

• Paid company holidays.

• Additional flexible days off.

• Eligibility for performance-based bonuses through the Target Agreement Plan.

• Per diem eligibility for qualifying travel expenses.