Continuous Care Coach

This is a fully remote position, open to applicants in Texas.

📋 Description

• Evaluate, coordinate, and manage the care requirements of patients suffering from chronic eye conditions.

• Create and execute tailored care plans in collaboration with patients, families, healthcare professionals, and internal teams.

• Oversee patient caseloads and communicate based on the specific needs of each patient.

• Engage with patients, families, guardians, caretakers, surrogate decision-makers, professionals, home health agencies, and community services.

• Gather health outcomes data and complete necessary registry documentation.

• Provide education to patients and caregivers to foster self-management, independent living, and daily activities.

• Assess and support adherence to treatment regimens and medication management.

• Identify community and health resources to facilitate access to essential care and services.

• Review patient conditions, laboratory results, and other relevant studies.

• Develop, communicate, and sustain comprehensive or disease-specific care plans.

• Utilize motivational interviewing techniques to identify and holistically address barriers to care.

• Interact with up to 15 patients daily, offering encouragement, empathy, and support.

• Achieve established goals, metrics, and expectations for patient caseload management.

• Communicate effectively with Team Leads, Managers, Directors, and stakeholders.

• Carry out additional responsibilities that support Lumata Health’s goals and objectives.

⛳️ Requirements

• A minimum of 2 years of experience in eye care is preferred.

• An active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation is required.

• Proficiency with Electronic Medical Record (EMR) systems is preferred or required.

• Ability to thrive in a team-oriented environment with minimal supervision.

• Exceptional written and verbal communication skills.

• Strong organizational skills.

• Excellent customer service, interpersonal, and communication abilities.

• Superior time management skills with the ability to meet deadlines.

• Strong consultative skills with the ability to guide patients effectively.

• Capability to work across various time zones and remotely, with reliable Wi-Fi for conferencing and calls.

• Proficiency in using Windows and Google Chrome.

• Competence in using a mouse, keyboard, touchpad, multiple windows and tabs, File Explorer, screenshots, bookmarks, and browser navigation tools.

• Ability to independently troubleshoot basic connectivity, computer, browser, and settings issues.

• Typing speed of 40 or more words per minute is preferred.

• A dedicated private workspace that complies with HIPAA and company security policies.

• Reliable internet connection with a minimum of 50 Mbps download and 10 Mbps upload speed; wired connection is preferred.

• Capability to maintain a low-noise workspace and meet call quality standards.

• The camera must be on during virtual meetings, with a professional or neutral background.

• Ability to sit for extended periods and use a keyboard, mouse, and headset for long durations.

• Capacity to process information from multiple sources, switch between tasks, maintain accuracy with sensitive health information, and adhere to procedures.

• Applicants must submit an application to Lumata Health to be considered.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Paid time off.

• Parental leave.

• Comprehensive benefits package.

• Opportunities for professional development.

• Regular feedback on performance.

• Performance incentives.

• Opportunities for growth.

• Remote-first work environment.

• Healthy work-life balance.

• Reasonable accommodations for individuals with disabilities.