Content Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and uphold captivating, informative, and on-brand retail sales training materials.

• Create training resources for new hires, knowledge articles, SharePoint sites, and internal communication content.

• Consistently assess and refresh training materials for campaigns, system improvements, sales strategies, best practices, and regulatory updates.

• Ensure accessibility of training resources through the LMS, SharePoint, and other relevant channels.

• Partner with internal communication specialists to enhance announcements with job aids, images, and knowledge articles.

• Collaborate with training and marketing subject matter experts to gather content requirements and confirm message accuracy.

• Conduct routine reviews and quality assessments for precision, consistency, and effectiveness.

• Collect feedback from trainers and colleagues, integrating enhancements into training programs and materials.

• Assist the Regional Sales Training Team, Salesforce Consultants, and Elevate Coaching Program.

• Work together with Marketing, Operations, Reverse Mortgage, and Joint Venture teams.

• Operate independently under general supervision and may provide mentorship or guidance to less experienced professional contributors.

⛳️ Requirements

• A Bachelor's Degree in a relevant discipline (Communications, Marketing, Education, Instructional Design) or equivalent experience is required.

• At least three years of total work experience in roles involving the processing of mortgage foreclosure-related documents and timelines.

• A minimum of two years' experience in the mortgage sector.

• A minimum of three years' experience in content creation or a training/education-related position.

• Demonstrated experience in content development and instructional design, preferably within the mortgage or financial services sector.

• Strong abilities in writing, editing, and visual design.

• Experience with video editing and ADA compliance is preferred.

• Proficient in content authoring tools, learning management systems, and multimedia software.

• Required proficiency in data entry, PDF software, Microsoft Word, Excel, and PowerPoint.

• Excellent verbal and written communication skills are essential.

• Highly organized and meticulous; capable of thriving in a fast-paced, metrics-driven environment.

• Proficient in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.

• Ability to swiftly learn new tasks, retain processes, maintain focus, independently complete tasks, and make timely decisions.

• Capable of adhering to process protocols and applying established protocols promptly.

• Must be available to work primarily Monday through Friday during the business week.

• Willingness to travel 20–50% of the time.

• Work is mainly sedentary with frequent usage of a computer keyboard and mouse.

• Ability to accurately interpret audio and visual information in an office setting.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• AD&D insurance.

• LTD insurance.

• 401(k) with employer match.

• Pleasant work environment.

• Competitive compensation.

• Excellent benefits package.