This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out daily content curation tasks for written publications and audio materials by utilizing established SOPs, checklists, and client specifications.

• Verify content and metadata for thoroughness, uniformity, and basic accuracy; implement straightforward corrections when explicitly outlined in guidelines.

• Recognize and document content-related issues, defects, and bugs in internal systems using required templates and ticketing protocols.

• Elevate ambiguous, high-impact, or policy-violating issues to the Team Lead/SME, providing clear context and supporting evidence.

• Oversee assigned queues to fulfill established throughput expectations and turnaround times/SLA requirements.

• Adhere to information security, confidentiality, and secure work environment standards when applicable.

• Maintain a strong focus on detail while performing repetitive or high-volume tasks.

• Engage in team meetings, calibration sessions, and mandatory training; integrate feedback to enhance accuracy and consistency.

⛳️ Requirements

• Native-level or fully bilingual proficiency (both spoken and written) in the required language(s) along with a solid cultural understanding of the relevant market(s).

• Exceptional attention to detail and the capability to adhere to step-by-step procedures and quality benchmarks.

• Basic problem-solving abilities (identify the issue, collect evidence, follow the escalation process).

• Strong time management skills and the ability to consistently achieve productivity and quality benchmarks.

• Comfort with multiple tools and web platforms; capability to rapidly learn new systems.

• Proficient in MS Office (Outlook, Word, Excel, PowerPoint) and web browsers.

• Willingness to work in a role that may involve exposure to content some may find sensitive or offensive.

• Experience in content operations, content review, digital QA, or similar fields is preferred but not mandatory.