Content Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute daily content curation for written publications and audio materials by utilizing SOPs, checklists, and client specifications.

• Verify content and metadata for thoroughness, consistency, and fundamental accuracy.

• Implement simple corrections as outlined in the guidelines.

• Detect and log content issues, defects, and bugs using internal tools.

• Raise ambiguous, high-impact, or policy-violating concerns to the Team Lead/SME.

• Oversee assigned queues to fulfill throughput and turnaround-time/SLA obligations.

• Adhere to information security, confidentiality, and secure work environment protocols.

• Ensure precision during repetitive or high-volume tasks.

• Engage in team meetings, calibration sessions, and mandatory training.

• Utilize feedback to enhance accuracy and consistency.

⛳️ Requirements

• Native-level or fully bilingual proficiency (spoken and written) in the designated language(s).

• Strong cultural insight into the relevant market(s).

• Exceptional attention to detail and ability to adhere to step-by-step procedures and quality benchmarks.

• Basic problem-solving capabilities.

• Excellent time management skills and ability to meet productivity and quality standards.

• Comfort with multiple tools and web platforms.

• Quick adaptability to new systems.

• Proficient with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers.

• Comfortable dealing with content that some may find sensitive or offensive.

• Experience in content operations, content review, digital QA, or related fields is preferred but not mandatory.

🏝️ Benefits

• Full-time employment.

• Hourly role.