Content Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the setup, configuration, and ongoing maintenance of products and content within internal assessment, content management, and customer entitlement systems.

• Identify configuration and implementation strategies for intricate product and content requirements.

• Lead the setups of products, update content, and implement system-wide changes in accordance with established SLAs.

• Act as the subject-matter expert for designated systems and product areas, providing guidance to product, editorial, and technology partners.

• Oversee testing and validation processes across development, staging, and production environments.

• Confirm content access, entitlements, and assessment configurations.

• Troubleshoot and resolve complex issues related to content and product configurations, implementing necessary fixes.

• Manage ticket and request flows from initiation to closure.

• Prioritize requests from competing stakeholders effectively.

• Take responsibility for vendor deliverables, specifications, quality expectations, reviews, and deadlines.

• Communicate status updates, risks, and trade-offs to stakeholders.

• Analyze recurring problems and devise process improvements.

• Assess solutions and propose changes to systems or workflows.

• Utilize AI tools and automation to enhance data setup, execute bulk updates, and streamline repetitive workflows.

• Develop and maintain process documentation, runbooks, and checklists.

• Share knowledge through training sessions, job aids, and content for the knowledge base.

⛳️ Requirements

• BA/BS degree or equivalent professional experience.

• A minimum of 3 years of experience in product operations, content operations, or a complex data systems role, ideally in the education technology sector.

• Practical experience in configuring content or product data within complex, custom-built systems.

• Strong analytical and quantitative abilities, including advanced Excel skills and comfort with large data sets; SQL experience is an advantage.

• Proficient in utilizing AI tools to expedite data management and updates, or a demonstrated willingness to rapidly acquire that skill.

• Experience managing vendor partners or external resources, including setting expectations and reviewing deliverables.

• Ability to independently manage workload, demonstrate sound judgment in prioritizing competing requests, and resolve complex system or data issues without direct supervision.

• Exceptional organizational skills and meticulous attention to detail.

• Strong written and verbal communication skills, particularly in conveying technical issues to non-technical audiences.

• Basic understanding of front-end web development concepts, such as HTML/CSS.

• Experience with QA or testing in development, staging, and production environments.

• Familiarity with ticketing and documentation tools, such as Jira and Confluence, including the ability to write clear, step-by-step process documentation.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.