Content Operations Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Maintain the relevance, integrity, and accuracy of data while optimizing the structure of databases and associated processes.

• Support adjacent teams with content-related inquiries, address operational requests, coordinate teams, and eliminate blockers.

• Oversee the preparation and publication of content, ensuring material readiness, adherence to deadlines, and accuracy of releases.

• Plan, prioritize, and track tasks for the content team without direct personnel management.

• Collect, systematize, and analyze data, preparing regular and situational reports.

• Ensure transparency of key operational metrics.

• Create and update guidelines, checklists, and work standards.

• Identify bottlenecks, reduce manual operations, enhance internal tools, and implement automation.

• Restructure workflows in response to changing priorities, initiate new initiatives, and facilitate product development.

⛳️ Requirements

• At least 2+ years of experience in roles such as Content Operations Manager, Project Manager, or Operations Manager.

• Proficient use of Notion, Airtable, Coda, Rowy, or similar tools.

• Understanding of relational structures, table relationships, data types, and principles of information organization.

• Experience in building workflows from scratch, auditing processes, identifying bottlenecks, standardizing, and implementing changes.

• Practical experience with no-code/low-code tools, integrations, APIs, and AI-driven automation tools.

• Skills in planning, prioritizing, and coordinating tasks, deadlines, dependencies, and cross-functional processes.

• Proficiency in Notion, Jira, Asana, or comparable platforms.

• Strong command of Google Sheets/Excel, including formulas, pivot tables, and data processing.

• Experience in operational reporting and KPI tracking.

• Creation and maintenance of SOPs, instructions, and checklists for complex operational processes.

• Basic knowledge of SQL, JavaScript/Google Apps Script, REST API, and Firebase is a plus.

• Experience with CMS, content pipelines, metadata, localization, and the publication of digital or video content is an advantage.

• Experience in creating custom admin panels, operational dashboards, and internal systems on low-code/no-code platforms is a plus.

🏝️ Benefits

• We reimburse for professional training and language learning, including Ukrainian.

• Opportunity to work from home, in the Kyiv Podil office, in Lviv, or abroad.

• Equipment and necessary services for work.

• 20 days of vacation.

• Official holidays.

• Unlimited sick leave.

• Compensation for sports activities.

• Health insurance in Ukraine after the probation period.

• Corporate doctor services.

• Mental health support.

• Lectures, libraries, hackathons, and schools.

• Generators, shelters, lunches, and snacks available in the offices.