Content Designer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create clear and consistent UI text throughout various flows, including labels, error messages, empty states, onboarding, and tooltips.

• Lead the design of information architecture and navigation for intricate product areas.

• Establish and uphold cross-product terminology.

• Collaborate with product management and product marketing to address naming conflicts and facilitate sustainable decisions.

• Develop guidelines and patterns focused on content for product designers and engineers.

• Create and sustain in-product guidance experiences such as walkthroughs and tours.

• Work together on design system standards to guarantee that content patterns are compliant and reusable.

• Partner with design and research teams on usability studies and card sorting exercises.

• Assist product designers with frameworks and AI-supported tools to ensure quality at scale.

• Collaborate across product design, product management, engineering, research, and marketing teams.

⛳️ Requirements

• A Bachelor's degree plus 5 years of relevant experience, or a Master's degree plus 3 years of relevant experience.

• Relevant experience should encompass content design and UX writing practice.

• Previous experience in content design, UX writing, or a closely related field within complex software products.

• Proven experience in driving cross-functional alignment on terminology and naming decisions among product, marketing, and engineering stakeholders.

• Proficiency in crafting UI text.

• Ability to think structurally about information architecture, taxonomy, and navigation.

• Experience using Figma and working with design systems.

• Familiarity with Magnetic or similar enterprise design systems is an advantage.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions from Cisco.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid holiday shutdown at year-end.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time each full calendar year for non-exempt employees.

• Flexible vacation time off program with no specified limit for eligible exempt employees.

• 80 hours of sick time off provided upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family issues.

• Optional 10 paid volunteer days each full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.

• Incentive compensation for sales roles, adhering to the applicable Cisco plan.