Content Designer

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Craft clear and consistent UI text throughout product workflows, which includes labels, error notifications, empty states, onboarding instructions, and tooltips.

• Spearhead information architecture and navigation design for intricate product segments by utilizing research and understanding user mental models.

• Establish and uphold standardized terminology across multiple products.

• Collaborate with product management and product marketing to address naming discrepancies and facilitate long-lasting decisions.

• Create content-driven guidelines and frameworks for error messaging, capitalization, and in-product assistance.

• Design and manage in-product guidance features such as walkthroughs and tours.

• Work together on design system standards to ensure that content patterns are compliant and can be reused effectively.

• Team up with design and research on usability tests and card sorting activities.

• Assist product designers by providing frameworks and AI-supported tools to maintain quality at scale.

⛳️ Requirements

• A Bachelor's degree along with 5 years of relevant experience, or a Master's degree with 3 years of relevant experience.

• Relevant experience encompasses content design and UX writing practices.

• Previous experience in content design, UX writing, or a closely related discipline within complex software products.

• Proven ability to facilitate cross-functional consensus on terminology and naming choices with product, marketing, and engineering teams.

• Capability to navigate uncertainty and express the strategic significance of content design.

• Proficient in writing clearly and concisely with a consistent tone across varied UI platforms.

• Experience with information architecture, taxonomy, and navigation principles.

• Familiarity with Figma and design systems is preferred.

• Experience with Magnetic or a similar enterprise design system is an advantage.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid birthday day off.

• Paid year-end holiday shutdown.

• 4 paid personal wellness days.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program for exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward annually.

• Additional paid time away for critical or emergency family situations.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco policies.

• Performance-based incentive pay for employees on sales plans.